Question 1

Is there a minimum for full-service catering?

Accepted Answer

Our minimums fluctuate throughout the year based on demand and availability.

Question 2

Do you require a deposit?

Accepted Answer

Yes, a deposit of 33% is due at the time of booking and will be deducted from the final invoice. For some events, there may be a second deposit due four weeks prior to the event. All deposits and pre-payments are non refundable.

Question 3

When is my final guest count due?

Accepted Answer

Your final guest count is due no less than 14 days prior to the event date.

Question 4

When is my final payment due?

Accepted Answer

Final payment must be made no later than five (5) days prior to the order date. Payment may be made in cash, check or credit card. (There is a 3% platform fee assessed on credit card transactions) We will NOT accept final payment at the time of pick up or delivery of the order.

Question 5

What is the preferred method of payment?

Accepted Answer

We gladly accept payments via ACH transfer, as well as personal, certified or bank checks. Payment by credit card will be subject to a platform fee.

Question 6

Is there a discount for children?

Accepted Answer

Yes, children age 5 and under are free of charge. Children 6-12 will be charged half price. Children don’t count toward final guest guarantee.

Question 7

Is there a service charge?

Accepted Answer

There will be a 20% service charge added to all full-service events, unless otherwise specified. The service charge covers general operating costs, aside from the cost of food. The service charge is not a gratuity. At your discretion, any extra gratuity will go directly to the staff.

Question 8

Can you accommodate allergies and dietary requests?

Accepted Answer

We will certainly accommodate any allergies and other dietary requests.

Question 9

Do you provide bar services?

Accepted Answer

Yes, we maintain a caterer liquor license. We can provide full bar services including beer, wine and spirits. We provide a temporary event permit as required by the NY State Liquor Authority for all events. We also provide liquor liability insurance, bartenders, non-alcoholic beverages, mixers and basic bar supplies.

Question 10

Do you provide staffing?

Accepted Answer

We provide staffing beginning with set up of the event through final clean up. Staff is billed at an hourly rate which will be provided in your proposal. Our staff’s uniform consists of black button down shirt, black slacks and black shoes.

Question 11

Do you provide rentals?

Accepted Answer

Yes, we work with a rental company to provide all rentals that will be required for your event. We will coordinate order updates, delivery and pick up and be your one point of contact.

Question 12

Do you provide paper goods?

Accepted Answer

Yes, we can certainly provide all necessary papers good for an additional fee.

Question 13

What is your cancellation policy?

Accepted Answer

All deposits, prepayments, and final payment, paid prior to the event date are non-refundable. However, they are transferable to another event if canceled more than 90 days prior to the event.

Question 14

Are you insured?

Accepted Answer

Yes, we maintain $1,000,000 in commercial General liability insurance and liquor liability insurance. If your site requires a certificate we will provide one.

Question 15

I see your sample menus. Is there more we can choose from?

Accepted Answer

Our sample menus are designed to give you an idea of our style of food. We are happy to customize a menu to your vision. Additional charges may apply.

Full-Service Catering