To-Go Catering FAQs
When do I need to place my order by?
We typically require a minimum of seven (7) days notice to place an order. Every order is made fresh, per order! Our availability for orders varies based on our full-service catering calendar, as well as other orders. We book orders on a first come, first served basis with a paid deposit. Our catering calendar is busiest in the summer and fall, as well as holiday times. Please place your order as soon as you know your event date. We do reserve the right to limit the numbers of orders we can accommodate per our calendar to maintain our quality of food and service.
Do you require a deposit?
A 50% deposit is required to confirm an order. Deposit may be made by cash, check or credit card and is due no later than seven (7) days prior to the order date.
Is there a minimum for an order?
We require a $250 minimum for an order (excluding fees and sales tax) based on our availability and time of the year. Please feel free to contact us to see if we can accommodate your order if it falls below the minimum.
Can I make changes to my order?
All changes of menu selections and quantities must be made no later than seven (7) days prior to the order date. We cannot guarantee any changes made after that.
When is the final payment due?
Final payment must be made no later than four (4) days prior to the order date. Payment may be made in cash, check or credit card. We will not accept final payment at the time of pick up or delivery of the order.
Do I need to pick up my order, or do you offer delivery and set up?
You are welcome to pick up your order (cold) free of charge. We will provide heating instructions for you. There is a $40 convenience fee to pick up your order hot to account for the additional labor cost (fee waived for orders over $500, excluding sales tax) . If you request delivery, a staff member will deliver, place the food and provide basic set up of chafing racks. We do not offer full staffing services with a delivery order. Delivery fees are:
Less than 10 minutes (one way) Cold $15, Hot $55
10-20 minutes (one way) Cold $20, Hot $60
21-30 minutes (one way) Cold $25, Hot $65
Over 30 minutes (one way) call for pricing
What is your cancellation policy?
You have until seven (7) days prior to the order date to cancel your order. You will be refunded any portion that you have paid less a service charge equal to 10% of the order total at cancellation (less sales tax). After seven (7) days prior to your order date, all deposits and pre-payments are non-refundable.
Can you accommodate allergies and special dietary restrictions?
We will certainly accommodate any allergies and other dietary requests to the best of our ability. Please note that we are not a nut free facility.
Do you provide chafing racks?
We do offer wire chafing racks. The fee is $9 which includes the rack, water pans and two (2) sternos.
Do you provide serving utensils and paper goods?
We can provide serving utensils at an additional charge. Serving spoons are $1.00 each and serving tongs are $2.00 each. Paper goods are $.75 per person which includes: serving utensils, black plastic plates, forks, knives and dinner napkins.
A simple, cost effective option to allow us to do the cooking for your event. Pick-up or delivery options are available.